Wholesale Terms
A copy of your business license or permit is required in order to open a wholesale account with us!
Minimum Order $75.00. All orders less than $75.00 will be charged the full retail price.
1. Once we receive your application to open a wholesale account we’ll review your information and send you an approval e-mail to log-in.
2. Orders may be placed 24 hours using our secure online shopping cart or email at smartashholders@verizon.net
3. All sizes, descriptions, colors and other specifications listed on our website are as accurate as possible. Slight variations may occur since most of the items are handmade.
4. All of our handmade products require time to create. Items in stock will be shipped within 1-2 business days. Items not in stock and/or large orders can take up to 1-3 weeks to complete and ship. We will process and ship all orders as quickly as possible. We will communicate and update you regularly on the progress of your order.
5. We do not ship COD. All orders are prepaid.
6. Overseas customers are responsible for duties and taxes. If you fail to do so and refuse to accept the merchandise, you will be responsible for all shipping costs.
7. If there is any breakage during shipping. Please inform us within 2 business days to file the claim. We will need photos of the broken pieces for approval. Please retain the broken pieces until the issue is resolved.
8. We reserve the right to cancel any order and cancel a wholesale account at any time at our discretion.
9. We are able to create your custom design on wood, glass, incense holders and other objects.
Order Cancellation Policy:
To cancel an order, please contact us by email or phone. Please have your information available when calling. Orders that have not been shipped may be cancelled at any time for a full refund. Items that have been shipped can be returned for a refund minus all shipping costs within 7 days. The refund will be processed once we have received all returned items.
Custom Order Policy:
1. Please contact us to discuss your custom order quote.
2. We charge an artwork fee, which is non refundable, to convert images into a vector format. This fee increases with the complexity of the image. If you are able to provide us with a vector file of your image, we will gladly reduce or wave the artwork fee.
3. All digital artwork becomes the property of Smart Ash Holders. We will send you a copy of your digital artwork in vector format at your request.
3. 50% of the total cost is due prior to the start of production. If the order is cancelled after the start of production it becomes non-refundable to cover the cost of supplies and time.
4. Once your order is completed, we will inform you of the actual shipping cost. The remaining balance, with shipping, will be due at that time.